A Vital Resource for the East San Gabriel Valley
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Citrus Valley Physicians Group (CVPG) has several strengths that it brings to residents of the East San Gabriel Valley. It is a vital resource that combines extensive physician experience with a comprehensive network and a strong commitment to quality, compassionate care. The following are highlights of the CVPG’s strengths:

·    Financial Stability – CVPG has been consistently profitable since its inception.

·    Physician Expertise – CVPG primary care physicians and panel of specialists and subspecialists have been trained in the finest medical schools. Many have received their education right in Southern California – giving them an edge in terms of their ability to navigate the managed care system – providing quality care in a cost-effective manner.

·    Close-Knit Physician Group – The physicians of CVPG are a uniquely tight-knit group who together are dedicated to providing quality care to patients. These close ties inspire a family atmosphere that directly enhances patient care.

·    Cultural Sensitivity – CVPG physicians are committed to providing culturally sensitive care. The different languages spoken by each physician – from Spanish and Korean to German and Tagalog – mirror the diversity of the Southern California landscape.

·    Commitment to Compassion – CVPG physicians provide highly individualized, patient-centered care. Their focus is on quality and compassion – a key combination when treating the health care needs of children and adults.

·    Dedication to Quality Improvement – A CVPG Quality Improvement Committee meets monthly to review patient cases. The committee is composed of physicians, RNs, case managers and the Group’s hospitalist.

·    Customer Service Department – CVPG has a Customer Service Department that handles all patient concerns in a friendly, expedient manner. It is part of the Group’s commitment to patient-centered care.

·    “Open Access” Program -- This express referral program allows CVPG primary care physicians to directly refer patients to network specialist consultants without waiting for prior authorization. This innovation allows the group to reduce turnaround times for specialist referrals to less than 1.5 days.

·    Large Service Area – CVPG services communities in the cities of West Covina, Covina and neighboring cities of La Puente, Baldwin Park, Walnut, Pomona, Duarte, Azusa, Glendora, Irwindale, El Monte, Arcadia and San Dimas. With this large service area, patients have convenient access to physicians near their home or workplace.

·    Responsiveness to Insurers – The office staff and physicians throughout the CVPG are highly responsive to the needs of insurers, keeping in close communication and maintaining information flow through an expedited approach.

·    Hospital Privileges – CVPG’s hospitals of choice are the community’s hospitals of choice:  Citrus Valley Medical Center (Inter-Community Campus in Covina and Queen of the Valley Campus in West Covina) and  Foothill Presbyterian Hospital in Glendora.

·    Complementary Medicine Classes – Free yoga and meditation classes are held throughout the year at the Citrus Valley Medical Center – Queen of the Valley Campus in West Covina. The program is co-sponsored by CVPG and the hospital. The yoga program increases flexibility and range of motion, and enhances balance to help patients avoid injury. The meditation program, with its focus on breathing instruction, is designed to help reduce stress, anxiety and depression.

·    Joint Marketing with Health Plans – CVPG holds breakfast and lunch meetings to help educate seniors on the latest advances in medicine while keeping them abreast of their health coverage options. CVPG provides the physician speakers, who address a wide variety of topics – from nutrition and exercise issues to cardiac health and skin cancer prevention. The health plans provide the advertising and meal, and feature a speaker from the plan to discuss important aspects of health care coverage.

·   Community Outreach – CVPG physicians are actively involved in philanthropic activities, serving as leaders in humanitarian organizations and establishing a bond of trust with the community they serve.